Terms & Conditions

1. To register with Zone Face Lift Skincare and purchase goods from the.www.zonefacelift.com website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. 

We reserve the right to: 

Decline a new customer registration or suspend a customer's account at any time and at our sole discretion. 

Please note this is a consumer website and all purchases are for personal use or for gifts only. For all UK, export and international bulk/trade orders please email admin@zonefacelift.com

2. Availability

Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given. 

3. Pricing, Description and Product Information

The prices which you must pay for the products that you order are set out on the Website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. 

The prices quoted on this Website apply only to products sold via this Website. Where the same products are available in stores or via other stockiest different prices may apply. 

All prices are shown in £s sterling and include VAT. 

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. 

Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on

4. Placing an Order and Order Acceptance

The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card. 

5. Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. 

6. Delivery

We deliver to mainland UK and Northern Ireland addresses as well as the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and the Republic of Ireland. 

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour. When an item has been delivered, risk of damage to, or loss of, the item passes to you. 

7. Cancellations and Returns

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund for the product excluding the original postage and packaging for the order. 

Other than for defective products, returns may be accepted at the sole discretion of Zone Face Lift Ltd and may be refunded as a credit to be spent online. The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error. This does not affect your statutory rights 

Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. Zone Face Lift Ltd will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. Zone Face Lift Ltd cannot be held responsible for any unforeseen delays such as strikes, riots, war or act of God. 

8. Refunds and Exchanges

All refunds will be made to the PayPal, debit or credit card on which the original purchase was made within 30 days of the cancellation of the order or return of the goods. In the event that Zone Face Lift Ltd is unable to credit your original method of payment, you will be contacted by a member of our Customer Service team to arrange an alternate method of refund. 

PRIVACY & CONSENT NOTICE

YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights 

are.

Zone Face Lift Ltd

1 prince of Wales Rd, London NW5 3LW

07429441124

ziggie@zonefacelift.com

Data Controller Contact Details: Ziggie Bergman

The Purpose of processing Customer and Student Data

I hold and use student data in order to provide you with the best possible learning experience, support and advice.

I take basic contact details and information via my website to allow me to contact you and handle course bookings, product orders and if you sign up for our newsletter to share free tips and advice and let you know about events.

What information I hold and what I do with it

In order to give professional learning opportunities and follow up support to students the

following information will be held:

• Your contact details
• Copies of certificates issued and records of students’ progress.

I will NOT share your information with anyone else (other than with:

• Appointed course tutors 
• An internal verifier
• An external verifier (normally someone from the Awarding Body)
• The Awarding body
• The Association of Reflexologists (if required for quality verification purposes), or as required for legal process, or on your request to confirm that you have completed my course satisfactorily) without explaining why it is necessary, and getting your explicit consent. 

I may contact you using the contact preferences you give me in relation to:

• Providing you with additional supporting material for the course
• Reflexology information or information related to health
• Future training events, special offers
• If you have signed up for the newsletter - you will recieve free tips and advice and notification of workshops and our products 

Your data will not be transferred outside the EU without your consent. Your personal contact details may be shared with the Association of Reflexologists (AoR) if you are a member (this is not relevant to customers purchasing products or non-reflexologists). The AoR may contact you to ask you to provide them with feedback on the course. This is part of the criteria for AoR CPD approval. The AoR will only keep your information for 6 months and will only contact you in regards to feedback.

How Long I Retain Your Information for

I will keep your personal information for 6 Years.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. 

Your Rights

GDPR gives you the following rights:

• The right to be informed: To know how your information will be held and used (this notice).
• The right to rectification: To tell your tutor to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”): For you to request your tutor to erase any information they hold about you
• The right to restrict processing of personal data: You have the right to request limits on how your tutor uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object: To be able to tell your tutor you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be. Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-tothe-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.